Director of Facilities and Operations

Facilities Director Performance Profile


Mission For This Role:


The Facilities Director position at WPD serves a very important role in ensuring WPD accomplishes our overall mission and vision for the future. At WPD we strive to be the property management company of choice by raising the bar and providing quality standards to residents in the communities we serve alongside lifelong team members. The Facilities Director supports WPD in providing quality housing and ensuring the WPD brand is shown at its best. The Facilities Director will manage and support all functions of the Facilities Department including direct management of 6 Facilities Managers and indirect management (through one of the Facilities Managers) of 16 maintenance technicians.


Responsibilities will include but are not limited to:

  • Performance management, coaching and general support of every member of the team with the goal of helping each person achieve their professional goals and be the best team member they can be. 
  • Set department goals and drive the team’s overall success.
  • Audit processes and protocols to ensure the WPD standard of quality is met.
  • Manage staff hiring needs.
  • Collaborate with other directors and the executive committee to plan and initiate companywide improvement initiatives.
  • Optimize existing operational practices to leverage internal tools, processes, relationships, and best practices to ensure that service delivery is efficient and effective.
  • Ensure department compliance with all industry standards and building codes.


What You’ll Accomplish – Your Performance Objectives


What will you need to do to establish immediate credibility and trust within our team in the first 3 months?

  • Build rapport with all your direct reports and your manager, and internalize our model, processes and systems.
  • Learn and internalize all sub-departments and general facilities processes.
  • Develop a strategic schedule that enables you to support and coach your team to reach their goals. 
  • Respond promptly to all communications with team members, staff, and vendors.
  • Ask questions and promote a dialogue to understand objectives and improved processes.
  • Master our software programs (with a focus on AppFolio).


In the first 6 months what will you need to accomplish to be considered a success?

  • Connected with all members of your team and be on the road to deepening those connections through coaching and support of each team member, tailored to their specific needs and professional goals. 
  • Improve or sustain the core items for success in your department.
  • Complete regular reporting and analysis for your team.
  • Ensure the facilities department is fully staffed and that tasks are properly delegated.


Important Personal Competencies

  • Leader: The Facilities Director must be able to lead effectively with mindfulness, skill and a high level of emotional intelligence.
  • People / Team Builder: Helping both the individuals in the department and your team as a whole being the best they can be is crucial to the success of the team and company at large.
  • Organized: The Facilities Director must be able keep track of multiple team members, spreadsheets, reports and processes to maintain efficiency.
  • Balanced: The Facilities Director must be able to multitask effectively and be comfortable managing multi-faceted problems.
  • Caring: At WPD our motto is “Above all else, CARE.” The Facilities Director must demonstrate care in every situation and with each team member and resident to the point that all actions are rooted in this value.
  • Problem Solver: The Facilities Director must be able to solve issues quickly and efficiently. The Director must also be a self-starter that is looking for the long-term fix for repeating and lingering problems.
  • Effective Communicator: The Facilities Director must have strong communication skills that enable both giving and receiving coaching and feedback.


Role Details:

  • Full time position, Monday through Friday, hours generally 8am to 5pm, but may include occasional late hours and weekends for emergencies.
  • Benefits include PTO, health insurance, dental, vision, life insurance, 401k matching.



By |2022-05-03T19:30:40+00:00December 14th, 2021|Career Opportunities|Comments Off on Director of Facilities and Operations